Refund policy
Return & Refund Policy
Last updated: July 25, 2026
At Lerc On Time, customer satisfaction is important to us. Please review our return and refund policy before making a purchase or requesting a service.
Watch Parts
We accept returns on eligible watch parts within 30 days of delivery.
To qualify for a return:
- The item must be unused and in its original condition.
- Factory seals must remain intact, if applicable.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Returns may be refused if an item has been installed, modified, damaged after delivery, or is missing original packaging.
Non-Returnable Items
The following items cannot be returned:
- Installed or used watch parts
- Special-order or custom-order items
- Clearance or final sale items
- Items damaged due to improper installation or misuse
Incorrect or Damaged Orders
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging (if damaged)
We will work with you to resolve the issue as quickly as possible.
Service Estimates
Submitting a service request is completely free.
Receiving an estimate does not obligate you to purchase any service.
No work will begin until you approve the estimate.
Service Refunds
Because watch servicing involves labor and specialized work, completed services are generally non-refundable.
If you believe there is an issue with workmanship, please contact us and we will review your concern individually.
Contact
Questions regarding returns or refunds may be sent to: