Frequently Asked Questions
Frequently Asked Questions
Are your watch parts genuine?
Yes. Unless otherwise stated in the product description, our parts are genuine. Any aftermarket or replacement parts will be clearly identified.
Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping rates and delivery times are calculated during checkout.
Can I visit your store?
Yes. We are located in Miami, Florida. Contact us before visiting so we can make sure the item you're looking for is available.
Do you offer mail-in watch services?
Yes. Customers can ship their watches to us for polishing, maintenance, authentication, and other services. Contact us before sending your watch so we can discuss the service needed.
Do you accept returns?
Due to the nature of genuine watch parts, most sales are final. Return requests are reviewed on a case-by-case basis. Please see our Return Policy for complete details.
How do I know if a part fits my watch?
If you're unsure about compatibility, contact us with your watch model, caliber, or part number. We'll be happy to help verify compatibility before you purchase.
How quickly do you ship?
Orders are typically processed within 1–2 business days.
How can I contact you?
📧 Email: lerc.ontime@gmail.com
📱 Instagram: @lerc_on_time
📍 Miami, Florida